Apology Statement

Posted on:

While no data was breached, we can confirm an admin staff error was made, for which we apologised immediately upon becoming aware. We would like to once again apologise sincerely to all patients for the distress caused. We take patient communication, confidentiality and data protection very seriously. We also pride in looking after our patients. We would like to reassure all our patients that the text message was a mistake ( it was an internal patient supportive task amongst admin staff to act upon )and not related to you as a patient in any way. This was an isolated computer related error for which we are extremely regretful, and steps are being taken to prevent a reoccurrence.